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Terms & Conditions

Definitions
Unless the context requires otherwise the following words shall have the following meanings:
“Customer” means the person who views this website and/or purchases Erica Wakerly products.
“Contract” means the contract between the Erica Wakerly and the Customer.
“Products” means the goods ordered by the Customer.

Erica Wakerly reserves the right to amend these Terms & Conditions from time to time.

Samples
Samples will be sent by post. Wallpaper and fabric may vary in colour from that seen on your monitor, so we highly recommend ordering samples before rolls of wallpaper or meterage of fabric. Note that Erica Wakerly wallpapers and printed fabrics are produced using traditional techniques which may result in slight irregularities in the print (which add to the character), but this will not affect the overall finished affect.

Payment
Payment must be received from the customer in full before despatch of orders, unless otherwise agreed with Erica Wakerly.

Stock Availability 
Wallpapers are usually all in stock, however this isn’t always possible. If an item is out of stock, the Customer will be emailed within 1 working day of placing an order. Please email [email protected] if delivery of your order is urgent.

UK Delivery
We deliver to the UK free of charge, by trackable courier*. UK delivery will normally be within 3 working days from order.  If there is any shortage in delivery or damage to goods in transit, this should be notified to Erica Wakerly within 48 hours of delivery. The Products will be delivered to the address provided by the Customer and the Customer must ensure that address details which they provide are accurate. Erica Wakerly cannot be held responsible for lost working time or any associated costs in the unlikely event of a delivery being delayed, incorrect, damaged or faulty.
*samples are sent out by 1st class post.

International Delivery
We deliver internationally by trackable courier* usually within 1 week of payment.  If there is any shortage in delivery or damage to goods in transit, this should be notified to Erica Wakerly within 48 hours of delivery. The Products will be delivered to the address provided by the Customer and the Customer must ensure that address details which they provide are accurate. Erica Wakerly cannot be held responsible for lost working time or any associated costs in the unlikely event of a delivery being delayed, incorrect, damaged or faulty.  The Customer is responsible for any customs duties and/or taxes levied at the point of entry into the destination country. Erica Wakerly accepts no responsibility for any delay in clearing the products at customs.
*samples may be posted by Airmail, and there may be a cost for sending outside of the UK.

Returns
If you wish to return anything bought from our online store, we’ll be happy to refund or exchange a product providing it’s in fully resalable condition. Returns should be made within 30 days of purchase and in original, undamaged packaging. Please note the buyer is responsible for returning products and this must be done at the buyers cost. We are unable to refund any delivery charge (except where goods received are either faulty or incorrect).

We advise that all rolls are inspected prior to hanging as a refund can not be issued once the product has been hung.

We recommend ordering samples from us before rolls to check colour and finish.

To arrange a return please contact us.

Sale of Goods
All Products are believed by Erica Wakerly to be of a quality suitable for the purpose and specification for which they are intended. Any defect should be reported to Erica Wakerly immediately as it is discovered. Hanging instructions will be provided with the Products. All technical information in response to enquiry is given by Erica Wakerly in good faith. It will ultimately be for the Customer to satisfy themself as to the suitability of the product having regard to their own particular situation and upon site conditions that are unknown to Erica Wakerly.

The liability of Erica Wakerly will not exceed the value of the products supplied. In particular, loss of profits and consequential, financial and other such losses are excluded.

Your Local Laws
The Customer is responsible for any customs duties and/or taxes levied at the point of entry into the destination country. Erica Wakerly accepts no responsibility for any delay in clearing the products at customs.

Copyright
All design, text, graphics, and the selection, alteration and arrangement of the aforesaid elements are the copyright of Erica Wakerly.

Law
Any contract between Erica Wakerly and the Customer will be governed and constructed according to English Law and each party hereby submits to the jurisdiction of the English Courts.